PRIVACY POLICY
LLP "Galactic Group"
Effective Date: [Date] | Last Updated: [Date]
1. Introduction
Welcome to the website of LLP "Galactic Group" ("we", "us", or "our") — an event agency based in Almaty, Republic of Kazakhstan. We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains what personal information we collect through our website at https://galacticgroup.agency, how we use it, and what rights you have. We comply with the requirements of the General Data Protection Regulation (EU) 2016/679 ("GDPR") in relation to personal data of individuals located in the European Union or European Economic Area.
2. Data Controller
The entity responsible for processing your personal data is:
LLP "Galactic Group" 050040, Republic of Kazakhstan, Almaty, Bostandyk district, Satpayev street, 30/2, office 111 Email: hello@galacticgroup.agency Website: https://galacticgroup.agency
3. EU Representative
In accordance with Article 27 of the GDPR, we have designated a representative in the European Union:
[Representative Name / Company] [Address] [Email]
4. What Personal Data We Collect
4.1 Data You Provide Directly
When you submit a contact or inquiry form on our website at https://galacticgroup.agency, we may collect:
  • Full name
  • Email address
  • Phone number (if provided)
  • Company name and event details (if provided)
  • Any other information you choose to include in your message
When you subscribe to our newsletter or mailing list, we collect:
  • Full name
  • Email address
4.2 Data Collected Automatically
Our website https://galacticgroup.agency is built on the Tilda platform, which may automatically collect certain technical data when you visit, including:
  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website or traffic source
  • Device type and operating system
Tilda may use its own analytics and tracking tools. Please refer to Tilda's Privacy Policy for further details: https://tilda.cc/privacy/
5. Legal Basis for Processing
We process your personal data on the following legal grounds under Article 6 of the GDPR:
  • Consent (Art. 6(1)(a)) — for newsletter subscriptions and non-essential cookies
  • Legitimate interests (Art. 6(1)(f)) — to respond to your inquiries and improve our website
  • Contract performance (Art. 6(1)(b)) — when processing is necessary to provide our services
6. Cookies and Tracking
Our website, hosted on Tilda, may use cookies and similar technologies to ensure functionality and gather basic usage statistics.
6.1 Types of Cookies
  • Essential cookies — required for the website to function correctly
  • Analytics cookies — used to understand how visitors interact with the site (requires consent)
  • Preference cookies — to remember your settings and choices (requires consent)
You can manage or withdraw your cookie consent at any time through the cookie settings widget on our website. Disabling cookies may affect the functionality of certain parts of the website.
7. How We Use Your Data
We use the personal data we collect to:
  • Respond to your inquiries and project briefs
  • Send newsletters and marketing communications (only with your consent)
  • Understand how our website is used and improve its content
  • Comply with applicable legal obligations
We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
8. Data Sharing and Third Parties
We may share your data with trusted service providers who help us operate our website and business, including:
  • Tilda Publishing — website hosting and page building platform
  • Email service providers — for sending newsletters and inquiry responses
All third-party providers are required to handle your data in accordance with applicable data protection laws. Where providers are located outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
9. Data Retention
We retain your personal data only for as long as necessary for the purposes described in this Policy:
  • Contact form submissions — up to 2 years from the date of inquiry
  • Newsletter subscriber data — until you unsubscribe or withdraw consent
  • Technical/analytics data — as per Tilda's data retention settings
Once data is no longer needed, it is securely deleted or anonymised.
10. Your Rights
If you are located in the EU/EEA, you have the following rights under the GDPR:
  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — ask us to correct inaccurate or incomplete data
  • Right to erasure — request deletion of your data ('right to be forgotten')
  • Right to restriction — ask us to limit how we process your data
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at hello@galacticgroup.agency. We will respond within 30 days.
To unsubscribe from our newsletter, please use the unsubscribe link included in every marketing email we send.
You also have the right to lodge a complaint with your national data protection supervisory authority. A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of data transmission over the internet can be guaranteed to be 100% secure.
12. Children's Privacy
Our website is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted their data through our website, please contact us at hello@galacticgroup.agency and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Policy at https://galacticgroup.agency from time to time.
14. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:
LLP "Galactic Group" 050040, Republic of Kazakhstan, Almaty, Bostandyk district, Satpayev street, 30/2, office 111 Email: hello@galacticgroup.agency Website: https://galacticgroup.agency

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